Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to make it right. Returns are accepted within 14 days of receiving your order.
When will I get my order?
We do our best to ship all orders as quickly as possible. The delivery time is between 3–14 days, depending on whether your item is available in stock or currently in preorder.
Where are your products manufactured?
Our products are manufactured entirely in Poland.
We are proud to produce all our items locally, working with trusted partners to ensure the highest quality and fair value in every piece.
Do you ship internationally?
Yes! We ship via InPost parcel lockers to the following countries: Poland, Belgium, France, Spain, the Netherlands, Luxembourg, Portugal, and Italy. Just select your country and preferred locker after checkout.
What is a preorder and how does it work?
A preorder means you're buying a product before it's physically in stock. This allows us to produce only what’s needed, reducing waste and overproduction. When you place a preorder, your item is reserved and will be shipped as soon as it's ready—usually within the estimated timeframe listed on the product page.